December 11th, 2023 Releases

Distro
:
 🚀 Flow Builder!!
The distro router is now being visually represented in a brand new way! Includes all you know and love with Distro and more with a new top-down approach to building a router.
🚀 Calibration
You can catch up or hold down users with calibration, see the position, record routed, and adjust the weight. It will also not let you leave unless you publish! You can find this Distribution algorithm > fairness
#1 Current level: Who is next for a route - A lower number is a higher priority
If AJ has a current level of 2 and Abby 1 - Abby is up next for a meeting
#2 Records: The number of records the user has been routed
#3 Credit / Skip: Calibration feature used to make manual adjustments to the current level and who will receive a meeting
+1 : Credit
-1 : Skip
#4 Weight: Assignment of what % of meetings the user should get within the team
🚀 Working and Instant Clock in SLA
In the SLA, you can select from working hours or instant hours. Working hours will only route during the working hours of the assignee and instant will route instantly
🚀 Notifications to admins on errors
When a field is removed in Salesforce admins will be notified! This is important information to be alerted on especially if that field is being used in your router, preventing unknown errors 😍